Case Study
How we cut A/R days by 40% for West Point Opticals — a 97-store optical chain across the US.
West Point Opticals runs 97 practices across 12 states. Tech Essentia unified their revenue cycle end-to-end—driving cleaner claims, faster cash, and full visibility across every location.
One brand, 97 locations, no shared playbook
Scaling to 97 practices created scale problems. Each location billed a little differently, cash was slow, and no one could see the whole picture.
- Billing was fragmented across 97 locations, each with its own workflows, coding habits, and payer relationships.
- Average A/R days sat at 47, tying up cash and making chain-wide forecasting unreliable.
- Claims routinely bounced between medical and vision benefits, driving preventable denials.
- Leadership had little visibility into denial root causes or location-level performance.
A phased rollout built for a multi-site chain
Discovery & revenue audit
We mapped the payer mix, denial patterns, and charge workflows across every location to find exactly where revenue was leaking—before changing a single process.
Centralized, specialty-aware RCM
We standardized coding, charge capture, and eligibility/benefit verification with optical-savvy coders who understand vision-vs-medical adjudication quirks.
Denial prevention & recovery
Root-cause denial management, disciplined appeals, and first-pass optimization turned rework into clean, faster reimbursements.
Reporting & continuous improvement
Chain-wide dashboards with per-location KPIs gave leadership a single source of truth and a cadence for ongoing improvement.
Faster cash, cleaner claims, full visibility
- Average A/R days fell from 47 to 28—a 40% reduction—freeing up working capital.
- First-pass claim rate climbed to 95%, cutting rework and speeding cash flow.
- All 97 practices across 12 states were onboarded onto consistent, repeatable workflows.
- Denied-claim recovery accelerated within the first year of the engagement.
- Cleaner medical vs. vision coordination reduced avoidable denials.
- Location-level reporting gave leadership real visibility for the first time.
Tech Essentia has been a dependable partner for us. From the start, their team communicated clearly and made the entire process smooth and easy to follow. What stood out was their consistency—they delivered on time and ensured every detail aligned with our expectations.
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